For Pixietix, their clientele typically falls within two groups.
“The first group consists of individuals who may simply not have the time or flexibility to participate in ticketing themselves,” said the spokesperson.
“Many people have experienced trying to secure tickets while at work or managing other commitments, and for some, it can be difficult to dedicate the time and attention needed during a competitive sale. Ticket purchasing can be time-consuming and unpredictable, which is not always practical for everyone.”
The second group, Pixietix said, are those who “may not be familiar with the ticketing process”.
“Ticketing often requires a level of preparation and understanding, and some customers choose to rely on our team’s experience to help navigate the process more effectively. While it is certainly possible to learn and purchase tickets independently, many customers feel that the coordinated effort of an experienced team provides an advantage compared to managing the process alone,” explained the spokesperson.
SHOULD YOU USE AN HTB SERVICE?
The widespread use of HTB services begs the question: If everyone is using it, then are you really at an advantage?
And, if you aren’t using an HTB service at this point, are you putting yourself at a further disadvantage?
Surprisingly, for BTS’ Arirang concert in Singapore, many fans CNA Lifestyle spoke to – including regular users of HTB services – said they were able to easily secure tickets through official channels.
One fan even managed to snag two VIP tickets in the front row of a section within 10 minutes of sales opening, while Ng and Angelina were able to purchase lower-tier tickets organically.