SINGAPORE: StarHub customers in many areas across Singapore reported issues with their broadband service on Tuesday evening (Aug 20), with some complaining of intermittent connectivity while others said they had no service at all.
More than 7,000 reports were made on outage tracking website Downdetector as of 8.30pm.
In a Facebook post at about 8pm, StarHub said it was aware customers in some locations may be experiencing “disruptions” to their broadband service and that it was “working to resolve the issue promptly”.
Users took to the comments section to report issues in areas such as Boon Lay, Jurong, Bukit Batok, Bukit Panjang, Choa Chu Kang, Commonwealth, Dover, East Coast, Pasir Ris, Simei, Tampines, Hougang, Kovan, Toa Payoh, Bishan, Woodlands, Yio Chu Kang, Punggol, Choa Chu Kang, Bukit Merah, Telok Blangah, Tiong Bahru, River Valley, Kallang and Boon Keng.
Many said they encountered issues from about 6pm onwards with one reporting that he encountered issues at 5.30pm.
In a subsequent update at about 9.15pm, the telco said it had “successfully rerouted traffic” and that customers should start seeing their broadband and TV+ services come back online “progressively”.
“If you’re still facing issues, we recommend trying a quick reboot of your router,” it added.