SINGAPORE – From April 7, members of the public requiring assistance from the Immigration and Checkpoints Authority (ICA) should visit its new services centre in Lavender.
The new centre, located at 2 Crawford Street, is adjacent to its current building and will be open from Mondays to Fridays, between 8am and 4.30pm.
The existing ICA building will be permanently closed from April 1, the authority said on March 17.
However, those with urgent requests would be assessed and served on a case-by-case basis, and would need to provide supporting documents.
Such requests include passports for urgent travel, oath-taking for those turning 22 years old between April 1 and April 6, and the completion of formalities for immigration passes expiring during the same period.
The authority encouraged the public to get their ICA transactions done before the transition period.
During this period, the public can continue to submit their applications online through ICA’s website or the MyICA mobile application.
Those looking to visit the new centre from April 7 are encouraged to take public transport, ICA said.
Public parking will not be available till 2027, though there is a drop-off point at the entrance. Alternative public carparks are located in North Bridge Road, Crawford Lane and French Road.
The authority previously said the new centre will make it easier for people to complete their transactions – via “a single touch point”. Currently, they need to go to different floors in the ICA building for different services.
• Sherlyn Sim is a journalist at The Straits Times who covers breaking news and current events.
Join ST’s WhatsApp Channel and get the latest news and must-reads.